RETURN POLICY:
We take pride in providing our customers with the right equipment and support. Should any items not meet your expectations, you can request a return or exchange through our online Returns Portal. Eligibility will be reviewed during the request process. We offer a 30 Day Refund or Exchange Program so any items that do not meet your satisfaction can be returned within this timeframe.

Please review our Return & Exchange Eligibility page before starting your return, as Final Sale and used items do not qualify.

HOW TO START A RETURN OR EXCHANGE:
Visit our Returns Portal and log in with your order number and email address. Select the item(s) you would like to return, choose your reason, and select a refund or exchange. Once your return is submitted, you will receive shipping instructions by email. You can come back to the portal at any time to check the status of your return.

For orders placed in-store, you are also welcome to return your item(s) at our Calgary or Ottawa location.

WRONG ITEM RECEIVED (FULFILLMENT ERROR):
A fulfillment error is a mistake on our end, such as receiving the wrong item, size, or colour, or an item missing from your order. If this happens, please start a return in the Returns Portal and select the reason that best describes the issue. Our team will review it and make it right.

DAMAGED, LOST, OR STOLEN PACKAGES (SHIPPING CLAIM):
A shipping claim is for a package that was damaged in transit, lost by the carrier, or stolen after delivery. If you added Package Protection at checkout, you can file a claim through the same Returns Portal. Log in with your order number and email, choose the option to file a claim, select the affected item(s), and upload photos of any damage. Our team will review your claim and follow up by email.

QUESTIONS?
If you have additional questions about returns, exchanges, claims, or warranty and repairs, please contact us at sales@911supply.ca.

Start a Return, Exchange, or Claim