DUE TO A NATIONWIDE POSTAL SERVICE STRIKE, CANADA POST WILL NOT BE OPERATING AT THIS TIME. DURING THIS STRIKE, WE ARE OFFERING CUSTOMERS TO CHOOSE COURIER OPTIONS TO AVOID DELAYS, OR CHOOSE CANADA POST AND YOUR PARCEL WILL BE SHIPPED ONCE CANADA POST RESUMES OPERATIONS. THE FOLLOWING AREAS WILL EXPERIENCE EXTENDED DELAYS DUE TO COURIER LIMITATIONS: PO BOXES, AIR ONLY, YUKON, NORTHWEST TERRITORIES AND NUNAVUT.

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Returns & Exchanges

RETURN POLICY: 
We take pride in providing our customers with the right equipment and support. Should any items not meet your expectations, please request a return. Eligibility will be reviewed during the request process. We offer a30 Day Refund or Exchange Program so any items that do not meet your satisfaction can be returned within thistimeframe. 

DAMAGED OR INCORRECTLY RECEIVED ITEMS: 
If you have received a damaged item or the incorrect item in your order, please email sales@911supply.ca with photos of the product/damages as these are handled separately from our RMA process. 

WARRANTY & REPAIRS: 
If a previously purchased item has a manufacturer defect oris need ofa repair, please email sales@911supply.ca with photos of the product/damages or visit our Warranty & Repairs Page. Our sales associates will review the issue and reach out within 1-2 business days with the next steps. 