Step 1: DOES MY PURCHASE QUALIFY FOR RETURN/EXCHANGE?

Items That Do NOT Qualify for Refund/Exchange:

1. Final Sale items such as: Clearance Items, Special Order Items, Body Armor and Protective Equipment, or Hygienic Equipment (eg. ear molds, medical, socks and undergarment) 
2. Item not in resalable condition such as: Garments Altered, Worn, or Washed, Garments with tags removed, or Original Packaging not in resalable condition (In some cases for packaging issues a restocking or repackaging fee may apply.) 
3. Garments covered in pet hair are subject to restocking fees or rejection of the garment and returned at the customer's expense.
4. Products purchased more than 30 days ago 

Should your item(s) not qualify under the criteria, the item(s) would be returned to you at your expense. 

We appreciate your business if there are any questions or concerns regarding return eligibility or have questions regarding the return policy feel free to contact us, 403.287.1911 or sales@911supply.ca. 

Step 2: Return In Store or Ship to Store?

IN-STORE RETURNS

All purchases made via phone, email, online or in-store may be returned in-store during business hours with the original purchase receipt. Items brought back to the store are still subject to the return policy criteria. In this case, RMA# (Return Merchandise Authorization Number) is not required.

SHIP A RETURN

Proceed through next steps

Agree and Proceed with RMA