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    At 911 Supply, our mission is to ensure that first responders select the right equipment to do their job and get home safe. We are hands down the most trusted source for dependable equipment in Canada. We look for people who understand that relationships drive everything we do, and truly believe in being proactive in our approach to customer service, staying true to our word. To do this, we cultivate a team that delivers time and time again. 


    Retail Sales Associate

    At 911 Supply, our mission is to ensure that First Responders get the right equipment for the job and get home safe. We are a trusted source of dependable equipment and need employees who can provide the level of service our customers have come to expect. As we continue to evolve and grow across Canada, we are looking for two new Retail Sales Associates based out of our Calgary location.

    Why 911 Supply?

    · Competitive compensation and benefits (Health & Dental package, Health & Wellness spending account).

    · We invest in your future with RRSP matching.

    · Employee discounts and deals.

    · Flexible working schedule.

    · Free parking(!)

    · Regular staff events.

    · An inclusive & friendly learning environment.

    · Being part of the top team working for first responders in Canada.

    What do you need to succeed in this role?

    · 2-4 years of previous top-notch customer service in sales.

    · Previous experience with technical clothing & footwear.

    · Previous experience with tactical equipment.

    · A passion for helping first responders stay safe.

    · Solid listening, problem-solving, and organizational skills.

    · The ability to change priorities quickly.

    · Comfort with the Microsoft Office suite.

    · The ability to lift up to 50 lbs. comfortably and safely, and to stand for long periods of time.

    Bonus skills:

    · Basic working knowledge and comfort with firearms (having a PAL would be helpful).

    · Experience with inventory management software, and

    · Experience dealing with first responder and/or military communities would be an asset.

    What’s the job?

    This position is largely Customer Service focused as you will be working with customers to answer product questions, find the best equipment for their needs, assist with orders, follow up on deliveries, and help post-purchase with warranty, returns, and exchanges. We are looking for someone who knows our products and, ideally, has used them.

    When not actively helping customers, you will be keeping the show room stocked, tidied, and welcoming. We’re very proud of our showroom, so we work daily to keep it clean and sanitized for our customers’ comfort and safety.

    We spend a significant amount of time learning about new and existing product lines. You don’t have to know it all now, just be willing to learn every day.

    Effective communication and teamwork with other departments are critical to our business’ success. You will need to be able to work well with a lot of individuals with different priorities and needs in order to meet your goals, as well as the company’s goals.

    Diversity and Inclusion:

    At 911 Supply, our goal is to ensure everyone is able to put their best foot forward. We are committed to inclusion across race, gender, age, religion, as well as identity.


    The compensation range for this position is $18-20/hour to start, plus benefits.

    This posting may be used to fill other positions.

    If this sounds like your kind of job, we would love to hear from you!

    Job Types: Full-time, Part-time

    Pay: $18.00-$20.00 per hour


    • Dental care
    • On-site parking
    • Paid time off
    • Store discount

    Day range:

    • Every Weekend
    • Monday to Friday
    • Weekends as needed

    Flexible Language Requirement:

    • French not required


    • 8 hour shift
    • Day shift

    Work setting:

    • Apparel store
    • Specialty store


    • sales: 2 years (preferred)

    Work Location: In person

    Expected start date: 2024-05-06





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