Effective Date: July 13, 2026

At 911 Supply, we are committed to providing fair access to our products while honoring the requirements of our manufacturer partners. Some brands have strict purchasing guidelines that we are required to follow. The policies below help ensure products remain available to legitimate end users and comply with our authorized dealer agreements.

1. Personal Use & Reselling

Products purchased through 911 Supply retail channels are intended for personal use by the end user and may not be purchased for resale.

To help protect product availability, we may review purchasing activity for patterns commonly associated with reselling, including (but not limited to):

• Purchasing multiple quantities of the same product
• Purchasing identical products in multiple sizes
• Repeated high-volume purchases of restricted brands

If purchasing activity indicates commercial resale, we reserve the right to restrict or suspend access to certain brands, including but not limited to Arc'teryx, for the remainder of the current calendar year.

2. Bulk Purchases, Team Orders & Annual Arc'teryx Purchase Limits

Our retail website and stores are intended for individual consumer purchases. Bulk orders, team purchases, and institutional procurement are handled separately through our Government Sales division.

Annual Arc'teryx Purchase Limit

To comply with manufacturer requirements, individual customers are limited to$8,000 CAD in Arc'teryx purchases per calendar year.

Standard Customers

Once an individual account reaches the annual purchase limit, additional Arc'teryx purchases may be declined for the remainder of the calendar year.

OATH Members

OATH members may continue purchasing Arc'teryx after reaching the annual limit; however, OATH discounts are no longer available once the $8,000 annual threshold has been exceeded. Requests for exceptions may be reviewed on a case-by-case basis.

Team & Bulk Purchases

Orders containing multiple quantities or multiple sizes of the same product may be identified as team or organizational purchases.

If you are purchasing on behalf of a government agency, department, organization, or team, please contact: govsales@911supply.ca so we can assist you through our Government Sales program.

Verified Canadian government agencies are exempt from standard retail bulk purchase restrictions.

3. Restricted Products (LEAF, OATH, Multicam & GORE-TEX®)

Certain products are available only to qualified customers in accordance with manufacturer policies.

These restrictions may apply to:

• Arc'teryx Pro MISSION products
• OATH-exclusive products
• Select GORE-TEX® products
• Multicam colourways
• Tactical assault shirts and pants

Eligible customers may be required to provide valid government, military, or law enforcement identification before an order can be fulfilled. Identification must be current and valid at the time of purchase.

If you have questions about eligibility or need assistance placing an order, please contact:

• govsales@911supply.ca
• sales@911supply.ca

4. Freight Forwarding

To comply with manufacturer distribution agreements, 911 Supply does not ship orders to freight forwarding or package forwarding services.

Orders using a freight forwarding address may be cancelled.

If an order is cancelled for this reason, a refund will be issued to the original payment method. Depending on your financial institution, refunds typically appear within approximately 7 business days.

5. High-Value Online Orders

For security and fraud prevention, online orders over$2,500 CAD must be paid using PayPal.

Orders exceeding this amount that are placed using a standard credit card may be cancelled.

If your order is cancelled for this reason, you are welcome to place a new order using PayPal at checkout.

6. Order Cancellations & Refunds

If an order is cancelled under this policy, any eligible payment will be refunded to the original payment method and you will receive an email confirmation.

Refund processing times vary by financial institution and may take several business days before appearing on your statement.

Questions?

If you have questions about this policy, believe your account has been reviewed in error, or require assistance with a purchase, please contact our Customer Service team. We're happy to help.