Returns & Exchanges - Online Orders


1)  All returns must have a pre-authorized RMA# otherwise your package may not be accepted.  Also please include a photocopy of the receipt with a brief note outlining what you would like done upon us receiving the package back.

2) Please ensure the original packaging is securely wrapped or protected to avoid any damages during transport. Any damaged original boxes or packaging are subject to a 25% restocking fee.

3) Boots - Any returns or exchanges of boots must have the original boot box wrapped in paper, or placed within another box for shipping, before applying tape or shipping labels. This is to ensure that when the boots come back to us, the original box containing the boots is in brand new condition without tape, labels, or other damage.  Any damaged original boxes or packaging are subject to a 25% restocking fee.

4) Please ensure your contact information is clearly visible in the event we need to reach out to you with any questions. 

5) All return shipments may be sent to:

911 Supply
RMA Department
4327A Manhattan Road S.E.
Calgary, AB T2G 4B1


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