Dear Valued Customers,
As Christmas draws near, our shipping department will be working hard to ensure all orders placed are processed and ready for shipment as quickly as possible. In light of the Strike initiated by Canada Post, we are unable to guarantee any orders that have chosen Canada Post will arrive before Christmas when they resume operations. We are instead encouraging our customers to choose our courier option when purchasing gifts intended for friends and family, to ensure timely arrivals for the holidays. Please note that as our courier volumes increase due to the holidays, we are unfortunately not able to guarantee orders made after December 13, 2024 will be delivered in time to meet Christmas deadlines. We
sincerely apologize for any inconvenience this may cause.

We strongly advise for customers who are in a bit of a rush for Christmas, to select UPS Express rather than UPS Ground shipping. For local customers within Calgary, our store will be open until 5pm December 24, 2024 to attempt to make any last minute gift purchases before Christmas possible.

Our Holiday operating hours are:
In-Store
December 23 - December 24, 2023: 9am-5pm
December 25 - December 26, 2024- Closed
December 27- December 28, 2024- 9am-5pm
December 30 – December 31, 2024: 9am-5pm
January 1, 2025: Closed
January 2- January 4, 2025: 9am-5pm
Websales/Shipping and RMA Department
December 23 - December 24, 2023: 7am-3pm
December 25 - December 26, 2024: Closed
December 27- December 28, 2024: 7am-3pm
December 30 – December 31, 2024: 7am-3pm
January 1, 2025: Closed
January 2- January 4, 2025: 9am-5pm

IMPORTANT NOTICE- Please be advised that orders will not be processed, or shipped during our Websales/Shipping closure after 3pm December 24, 2024, and after 3pm on December 31, 2024. Please also be advised there will be shipping delays up to 4 business days for orders placed during our holiday closure, but we will do our best to get parcels out as quickly as possible when we resume full operation. Our apologies for any inconvenience.

We thank you for your continued business and wish all of our customers a Happy Holiday.

Our Christmas gift return/exchange policy is valid until end of day January 16, 2025 for orders placed
after November 1, 2024.