2022 Holiday Delivery Notice
As Christmas draws near, our shipping department is working hard to ensure all orders are shipped as quickly as possible. Our primary courier, Canada Post are unable to guarantee delivery dates between November 22, 2022 to January 8, 2023, due to the increased amount of parcel volume during the holiday seasons. Their recommended delivery cut off date isDecember 11, if you would like your order to arrive before Christmas day.
If you are in a rush, we offer the Canada Post Xpresspost, UPS Expeditied, and Xpress, for an extra cost. Please be aware that these delivery options may also be affected by the holiday seasons. Our concierge service delivers Monday to Friday within the Calgary area. This service is available until 11am on December 23 before the Christmas Holidays. Our store will be open until 5pm on December 23 for in-store pick up at our Calgary location.
Our Holiday operating hours are:
Regular store hours: Monday to Saturday 9am-5pm
Regular websales hours: Monday to Friday 8am-4pm
December 24 (Saturday) - December 27, 2022 (Tuesday): Closed
December 28 (Wednesday) & 29, 2022 (Thursday): Store hours: 9am-5pm, Websales hours: 8am-4pm
December 30, 2022 (Friday) - January 2, 2023 (Monday): Closed
*Regular Hours will resume on January 3, 2023*
IMPORTANT NOTICE- Please be advised that orders/payments will not be processed, or shipped during our Websales/Shipping closure after 4pm December 23, 2022, and after 4pm on December 29, 2022. Due to limitations with our checkout, the pre-authorized payments for orders placed during our office closures, may expire in our checkout before we resume operating hours. Once pre-authorized payment has expired in our checkout, we are no longer able to process the order and you may receive an order cancellation notice. If you receive a cancellation notice regarding your pre-authorized payment’s expiration, please feel free to replace the order online. Please also be advised there will be shipping delays for orders placed during our holiday closure, but we will do our best to get parcels out as quickly as possible when we resume full operation. Our apologies for any inconvenience.
We thank you for your continued business and wish all of our customers a Happy Holiday.
Our Christmas gift return/exchange policy is valid until end of day January 16, 2023 for orders placed after November 1, 2022.